Privacy policy

At Asheal, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide while using our website or shopping with us. By using our website or placing an order, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information when you interact with our website, including:

a. Personal Information

When you place an order, sign up for our newsletter, or create an account, we may collect personal details such as:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely via third-party payment processors)

b. Non-Personal Information

We also collect non-personal information about your usage of our website, including:

  • Browser type and version
  • IP address
  • Device type and operating system
  • Referral source (how you found our site)
  • Pages viewed, time spent on the site, and interactions with our website

This data helps us improve our website and enhance your shopping experience.

2. How We Use Your Information

The information we collect is used for several purposes, including:

  • Order Fulfillment: To process, ship, and confirm your orders, and provide customer service support.
  • Communication: To send you order updates, promotional offers, or any information you have requested (e.g., newsletters). You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
  • Improving Our Services: To analyze and improve our website's functionality, user experience, and the products we offer.
  • Fraud Prevention: To monitor and prevent fraudulent activities or security breaches.
  • Legal Obligations: To comply with applicable legal requirements, regulations, or court orders.

3. How We Protect Your Information

We take security seriously and have implemented reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure Socket Layer (SSL) encryption for sensitive data (e.g., payment information)
  • Use of reputable third-party payment processors that adhere to PCI-DSS standards
  • Regular security updates and monitoring

However, no online transmission of data is completely secure, and while we strive to protect your personal information, we cannot guarantee the absolute security of any data transmitted over the internet.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following entities under specific circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, processing payments, delivering orders, or managing marketing communications. These service providers are only authorized to use your information to perform services on our behalf and must agree to keep your information confidential.
  • Legal Compliance: We may disclose your personal information when required by law or to protect our legal rights, such as in response to subpoenas, court orders, or other legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and you will be notified if your information is subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons) to enhance your experience on our website. Cookies are small files that are stored on your device and help us remember your preferences, analyze usage patterns, and provide a more personalized shopping experience.

You can manage or disable cookies through your browser settings, but please note that some website features may not function properly if cookies are disabled.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request updates or corrections to any incorrect or outdated information.
  • Deletion: You can request that we delete your personal data, subject to legal obligations or ongoing business transactions.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
  • Data Portability: You can request a transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights, please contact us at support@asheal.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please feel free to contact us:

Thank you for trusting Asheal with your personal information. We are committed to ensuring that your privacy is respected and your data is handled with care.